How scanning and forwarding work
Scan or paste. Scan a screenshot, photo or PDF — or paste the text. AI reads the date, time, place and booking number, and you check it before it is saved.
Forward an email. Forward a booking email to your forwarding address, shown in the app. When you open the app, forwarded emails are read automatically and added to your trips; anything that may need a second look is marked for you to check. Each attachment uses one scan from this month's allowance (an email with no attachments uses one for its text).
Please don't forward copies of passports, insurance cards, credit cards or similar documents.
What languages does it support?
The app is available in English and Japanese and follows your device language. Documents are read in either language — an English boarding pass or confirmation is handled the same way.
Your data
These are documents you cannot afford to lose.
A boarding pass contains your name and flight details. A hotel confirmation shows where you’re staying and for how long.
These are documents you would not want to lose and would not want read by someone else.
So here is where they are kept, and when they go away.
01
Primarily stored in Japan
Your app data is primarily stored in the AWS Tokyo region. Backups for disaster recovery are kept with a service provider (Google). Images are sent to an AI service so they can be read, and they are not used to train it.
02
Automatic deletion of source files
Source files are deleted automatically according to their retention periods. Different rules apply to dated scans, undated scans, and forwarded emails. See our Privacy Policy for details.
03
Do not upload medical or health information
JUNROS is for travel documents. Do not upload medical records, prescriptions, appointment slips, or health-insurance documents.
04
No advertising tracking
No data is handed to third parties that track behaviour. In the App Store privacy label, “Data Used to Track You” is marked as not applicable.
See the Privacy Policy for the full account.
The confirmation email did not arrive.
Check your spam or junk folder first. If you don’t find the email, request another from the confirmation screen or when prompted to verify your email during sign-in.