JUNROS Terms of Service

Last updated: 2026-11-02

These Terms of Service (“Terms”) govern use of the JUNROS mobile application and its related services (“JUNROS” or the “Service”) outside Japan. JUNROS is provided by Coyote and Powell LLC, a company organized under the laws of Japan (“Company,” “we,” “us,” or “our”).

These Terms apply when JUNROS is made available to you through an App Store storefront outside Japan and you are presented with and accept these Terms. Publication of these Terms does not mean that JUNROS is available in every country or region.

If you obtain JUNROS through the Japan App Store storefront, the Japanese-market Terms of Service apply instead. These English Terms are an independent agreement, not a reference translation of the Japanese-market Terms. A statement that Japanese text prevails for the Japanese-market agreement does not override these Terms.

Changing your device language, nationality or temporary travel location does not by itself change the agreement you have accepted. Updating this page does not by itself replace an existing agreement where notice or renewed consent is required. Mandatory protections that apply to you remain unaffected.

1. Acceptance

Before accepting these Terms, you may view the sample content included in the app and legal information pages, open the add screen, select photos or files, paste text, and enter a journey title without creating an account. These viewing and preparation actions alone do not constitute acceptance of these Terms.

Before creating a guest or registered account, creating or saving your own journeys beyond the preparation described above, requesting AI reading or using Ask AI, using email forwarding, purchasing JUNROS Pro or otherwise using JUNROS beyond those viewing and preparation actions, you must affirmatively agree to these Terms.

Merely browsing a legal page or continuing to use JUNROS does not by itself constitute acceptance of a materially revised version of these Terms where applicable law requires renewed consent.

Please review our Privacy Policy, which explains how personal information is handled. Acceptance of these Terms and permission to send information for AI processing serve different purposes. Before sending the information covered by an AI permission request, we explain how it will be handled and request your explicit permission. These explanations and confirmations may appear on the same screen. Accepting these Terms or granting the license in Section 6 does not by itself replace permission required for AI processing or another use of your information.

2. Eligibility

You must be at least 13 years old to use JUNROS.

If you are under the age at which you may independently enter into a contract in your country or region, you may use JUNROS only with the authorization of your parent or legal guardian.

JUNROS is not directed to children under 13. You may not create an account for a child under 13.

A parent’s or guardian’s authorization does not waive a minor’s or consumer’s rights that cannot lawfully be waived.

3. Accounts

You may use JUNROS without registering your own email address or signing in with Apple or Google (“guest use”). We create a JUNROS account for guest use. References to your account in these Terms include your guest account. You can register using your email address or by signing in with Apple or Google.

Guests may use JUNROS’s features, including email forwarding and purchasing JUNROS Pro. Usage allowances depend on your registration status and plan, as described in Section 8. The eligibility requirements in Section 2 and the other provisions of these Terms also apply to guests.

You must provide accurate information, keep your credentials secure, and promptly notify us if you suspect unauthorized access. You may not share, sell, transfer, or allow another person to use your account.

You are responsible for activity carried out through your account except to the extent caused by our failure to exercise reasonable care.

Guest sign-in credentials can synchronize through iCloud password syncing. You can access the same guest account on another device when you use the same Apple Account, password syncing is enabled, the necessary credentials are available, and you complete on-device authentication, such as Face ID or your device passcode. If these conditions are not met, this transfer method is unavailable. Creating a new account does not transfer journeys or itinerary items from your previous account.

If you complete registration while using your guest account, you continue using the same account and retain access to the journeys and itinerary items you created as a guest. Email registration requires verification of your email address. After registration, use your registered sign-in method rather than the guest credentials. If you registered with an email address, you can use email-based password reset when needed.

4. What JUNROS Does

JUNROS helps you organize travel information into journeys and itinerary items. Depending on the feature you use, you can provide supported reservation images, PDFs or text, forward booking emails, and use Ask AI to ask questions about your itinerary.

AI may extract information such as dates, times, transport numbers, locations, names and booking references, or generate answers from the information supplied. Extracted information and AI-generated answers may be incomplete, outdated or incorrect. Check original booking documents and current information from the relevant carrier, accommodation provider, government authority or other official source before traveling, paying or making another important decision. Check dates, local times, time zones and entry requirements in particular.

JUNROS is not a travel agent, carrier, accommodation provider, immigration adviser, legal adviser, medical service or emergency service. Information shown in JUNROS is not confirmation that a supplier has created, changed or canceled a booking. Your booking is subject to your agreement with the relevant supplier.

Travel-entry information is general reference information. Requirements may depend on your passport-issuing country, destination, transit points, purpose and duration of travel, and personal circumstances.

5. AI Processing

AI reading processes the supported images, PDFs or text you select, paste or share. If you forward a booking email to your JUNROS forwarding address, its attachments, or its text if there are no attachments, may be read automatically when you next open the app after you have given the applicable AI permission. Receiving and storing a forwarded email is a separate step from subsequently sending its content for AI processing.

Ask AI uses your question, recent conversation context and relevant itinerary information to generate an answer. Text you type in a question is sent as entered. Do not assume that all personal information has been removed automatically.

These AI features send the applicable information through our server infrastructure to Anthropic in the United States. Before the first transmission covered by an AI permission request, we explain the information sent, the recipient, purpose, processing country and applicable retention period, and request your explicit permission. The permission must cover the processing you use. Where applicable law or platform rules require additional permission for a new purpose or scope, that permission is required before the processing begins.

If you do not want information sent for AI processing, do not use the AI features or forward emails for automatic reading. Manual itinerary entry may be used where available without AI reading; using Ask AI may nevertheless send relevant manually entered itinerary information as described above.

You can withdraw AI permission in Account > Permission to use AI > Withdraw permission. After withdrawal is successfully confirmed, AI reading, Ask AI and new automatic AI reading of received emails require permission again. Withdrawal does not recall information already sent or necessarily stop processing already in progress. It does not by itself stop emails from being received at your forwarding address. Stop any automatic forwarding you have configured if you no longer want to send those emails to JUNROS. If withdrawal cannot be completed, contact info@coyoteandpowell.com. The Privacy Policy explains retention, deletion and privacy requests.

Do not submit medical records, health information, national identification numbers, tax records or identifiers, financial-account information or credentials, payment-card details, passports, or other identity documents. Forward only supported booking emails, not unrelated messages. You must have authority to provide information about another person.

6. User Content

You retain your rights in documents, images, itineraries, notes, and other content you submit (“User Content”).

You grant us a non-exclusive, worldwide license to host, copy, transmit, convert, display, back up, and otherwise process User Content only as reasonably necessary to:

provide the features you request;
maintain and secure JUNROS;
comply with law; and
respond to a support request you initiate.

This license ends when the relevant User Content is deleted, except for limited residual copies in backups, security records, or records we must retain by law.

We do not acquire ownership of User Content and do not authorize its use for advertising.

You must have the necessary authority to upload information concerning companions or other persons.

7. Prohibited Conduct

You may not:

use JUNROS unlawfully or fraudulently;
upload information you are not authorized to process;
upload the prohibited information or documents described in Section 5, malware, or content unrelated to JUNROS’s travel-organizing purpose;
use another person’s booking credentials without authorization;
interfere with authentication, security, servers, APIs, usage limits, or normal operation;
scrape, crawl, probe, reverse engineer, or automate access except where mandatory law expressly permits it;
use JUNROS for bulk document analysis or to build a database concerning other persons;
infringe intellectual-property, privacy, publicity, or other rights; or
encourage another person to do any of the above.

8. Free Plan and JUNROS Pro

For guests who are not using JUNROS Pro, the free AI-reading allowance is a cumulative total of up to 15 scan units per guest account, not a monthly allowance. Other free usage limits are the same as those for registered Free Plan users.

For registered users, the Free Plan includes up to 15 scan units per calendar month. JUNROS Pro, available to both guests and registered users, includes up to 50 scan units during each one-month subscription period. Unused monthly units do not carry over.

The registered Free Plan month resets at 00:00 Japan Standard Time on the first day of each calendar month. The Pro allowance resets at the start of the applicable subscription period. The guest free allowance does not reset monthly.

We use records that guest use has started on a device and other anti-abuse measures to restrict the allocation of a new guest allowance and misuse. Reinstalling the app, creating another account or changing devices does not guarantee a new free allowance. If you regain access to the same guest account, its usage and remaining balance continue to apply.

For document reading, each image uses one scan unit, and each text-reading request uses one scan unit. A PDF uses one unit for each five pages, rounded up; for example, an 11-page PDF uses three units. PDFs of more than 20 pages are not supported for a single reading. These document-counting rules also apply to forwarded attachments. Reading the body of an email without attachments uses one unit. One reading may create several itinerary items; the number of itinerary items does not determine the unit count.

A completed reading uses its applicable units even if no travel information is found or you choose not to save the result. A retry that retrieves an existing saved result under the same request identifier does not use additional units; starting a new reading is a separate request. If processing fails, the system attempts to restore the units reserved for that request. If the displayed balance appears incorrect, contact us.

Ask AI has separate daily usage limits and does not use the document-reading allowance. Changing plans does not create an additional allowance by combining the Free Plan and Pro limits. Your available balance depends on your registration status, the applicable plan, usage and period, and is shown in the app.

JUNROS Pro is an automatically renewing subscription purchased through Apple’s in-app purchase system. We do not receive or store your complete payment-card or bank-account information. The applicable price, billing period, included allowance, renewal terms and tax information are presented before you confirm a purchase.

9. Renewal and Cancellation

JUNROS Pro renews for successive one-month periods unless you cancel before Apple processes the next renewal. Apple may charge for renewal during the 24 hours before the next subscription period begins. Check the renewal information and subscription status in your Apple subscription settings. We do not impose a separate company cancellation deadline.

You can manage or cancel the subscription through Apple’s subscription-management page, or iPhone Settings > your name > Subscriptions.

After cancellation, Pro normally remains available until the end of the period already paid for. Cancellation stops future renewal; it does not ordinarily reverse a completed charge.

Deleting the app or your JUNROS account does not cancel an Apple subscription. Cancel it separately if you do not want it to renew. Account deletion remains available without first requiring you to wait for a subscription to expire.

10. Refunds and Mandatory Cancellation Rights

Apple processes subscription charges and ordinary refund requests. You may request a refund through Apple’s refund request page.

Except where applicable law requires otherwise, we do not provide partial refunds or credits for unused time or unused scan units.

Nothing in these Terms restricts a cancellation, cooling-off, refund, repair, replacement, or other consumer right that cannot lawfully be excluded. If Apple does not provide a remedy that applicable law requires us to provide, contact us.

11. Price Changes

The price and applicable tax information shown by Apple before you confirm a purchase apply to that purchase. Prices may differ by storefront and currency. If a price on our website differs from the purchase screen, review the price on the purchase screen before confirming.

Subscription price changes are implemented through Apple’s system and take effect only in accordance with Apple’s procedures and applicable law, including any notice or renewed consent required. These Terms do not authorize an undisclosed charge or remove a right to cancel.

12. External Services and Links

JUNROS relies on third-party services for functions such as hosting, authentication, AI processing, email delivery, subscription management, and payment.

JUNROS may also open maps, search results, carrier sites, accommodation sites, weather pages, or government pages selected by you. A search URL may contain a flight number or place name so that the requested search can be performed.

External services are governed by their own terms and privacy practices. Check the destination before entering booking references, names, credentials, or payment information.

13. Account Deletion

You may initiate account deletion from JUNROS’s account settings, whether you use JUNROS as a guest or as a registered user.

We do not automatically delete an account solely because it is a guest account that has been inactive for a period of time. The applicable retention and deletion rules for original scans, attachments and other information continue to apply. This does not prevent suspension or termination under these Terms or discontinuation of JUNROS, and does not guarantee permanent storage or recovery of your content.

Account deletion removes account-linked information from our active systems, subject to completion of the deletion process and the limited retention described in the Privacy Policy. Limited records may remain temporarily in backups or where reasonably necessary for legal obligations, security, fraud prevention, dispute handling or transaction records. These exceptions are not permission to retain all account information indefinitely.

Account deletion is irreversible and does not cancel an Apple subscription.

Some features store documents, photos and other content on your device and in the iCloud account used on that device instead of on our servers (“On-Device Content”). We do not keep a server copy of that On-Device Content, cannot view it, and cannot restore it if it is lost. This description does not apply to content separately submitted for server-based features such as AI reading.

When account deletion is successfully confirmed, JUNROS deletes On-Device Content from the device used and its iCloud account, subject to the completion limitations described below. Content may remain if deletion cannot be confirmed, a device does not use iCloud, deletion does not reach another device or iCloud, or settings, outages or circumstances outside our control prevent completion. You can remove remaining content through the relevant device or iCloud controls. The Privacy Policy provides further information.

If you sign in to JUNROS on another person’s device, On-Device Content may be saved to that person’s iCloud account. Copies you have exported or shared with another person or service are not removed merely by deleting your JUNROS account.

14. Suspension and Termination

We may restrict or suspend an account where reasonably necessary to investigate misuse, protect users or systems, comply with law, or address a material breach of these Terms.

Where practicable and lawful, we will provide notice and an opportunity to correct the issue before permanent termination.

If we discontinue a paid feature during an active subscription period, we will provide the remedy required by applicable law and the applicable Apple procedures.

15. Intellectual Property

JUNROS’s software, design, branding, text and other materials, excluding User Content, are owned by us or our licensors.

Your license to the iOS application is subject to Apple’s Standard End User License Agreement and applicable App Store usage rules. Section 18 explains the relationship with these Terms.

AI-generated content may not be unique or eligible for copyright protection. These Terms do not grant rights in third-party material that we do not have authority to grant. Your rights in your own original contributions remain yours, subject to applicable law.

16. Disclaimers and Consumer Rights

We provide JUNROS with reasonable care and skill. Nevertheless, AI output, travel information, external links and third-party data may contain errors or become unavailable. We do not guarantee that AI results are accurate or that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, JUNROS is provided without warranties that are not expressly stated in these Terms.

Nothing in these Terms excludes statutory guarantees, warranties or remedies that cannot lawfully be excluded, including applicable United States federal and state consumer rights. A general disclaimer does not override a non-waivable right or an express commitment that is binding on us.

17. Liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded or limited.

Subject to the preceding paragraph and to the maximum extent permitted by law:

we are not liable for indirect, incidental, special, or consequential loss that was not reasonably foreseeable;
we are not responsible for changes, errors or failures of an external service outside our reasonable control, except to the extent a loss results from our own failure to perform a duty owed to you or applicable law makes us responsible; and
our aggregate liability arising from a paid subscription is limited to the subscription fees paid for JUNROS during the 12 months preceding the event giving rise to the claim.

These limitations do not reduce any non-excludable statutory right.

18. Apple and These Terms

Your license to the iOS application is governed by Apple’s Standard End User License Agreement (“Standard EULA”), under which Coyote and Powell LLC is the Application Provider and Licensor of JUNROS. The Standard EULA also covers content, materials and services accessible from or purchased within the application.

These Terms are additional terms between you and the Company. They are not a custom EULA and do not replace the Standard EULA or change your separate agreements with Apple. As between you and the Company, the express commitments, protections and limitations in these Terms apply to our provision of JUNROS. We will not rely on a conflicting disclaimer, limitation or other provision of the Standard EULA to reduce an express commitment or protection given to you in these Terms. In particular, Sections 16 and 17 govern our responsibilities and liability under these Terms, and Section 20 governs disputes between you and us under these Terms. This does not change your separate agreements with Apple or Apple’s rights or obligations. Nothing in these Terms limits rights that cannot lawfully be limited.

The Company, not Apple, is responsible for JUNROS, its content, maintenance, support and claims relating to JUNROS, subject to applicable law. Apple has no obligation to provide maintenance or support services for JUNROS. You must comply with applicable App Store usage rules and applicable third-party terms.

You represent that you are not located in a country subject to a United States government embargo and are not listed on a United States government prohibited or restricted-party list. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

19. Changes to JUNROS or These Terms

We may make reasonable changes to JUNROS or these Terms to reflect legal requirements, security needs, technical changes, new or discontinued features, or changes that benefit users.

We will identify the updated date and provide reasonable advance notice of a material adverse change unless urgent legal or security circumstances make advance notice impracticable.

Where applicable law requires affirmative consent to a change, the change will not apply to you until that consent is obtained.

Changes to price or subscription renewal are also subject to Apple’s procedures and applicable law.

20. Governing Law and Disputes

These Terms are governed by the laws of Japan. This choice does not deprive you of mandatory protections available under the law of your habitual residence.

Courts in Tokyo, Japan have non-exclusive jurisdiction, subject to any mandatory right to bring or defend proceedings in another competent court.

These Terms do not require arbitration and do not include a waiver of any right to participate in a class, collective or representative proceeding. Nothing in these Terms prevents you from seeking a remedy in a court that has jurisdiction under applicable mandatory law.

21. Contact

Coyote and Powell LLC
8F-B Hirokoji Building
1-17-6 Ueno, Taito-ku
Tokyo 110-0005, Japan

Email: info@coyoteandpowell.com